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Abatement Process

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1. What is an abatement?

An abatement is a reduction of property tax based upon a reduction in the assessed value of taxable property. A taxpayer must apply for an abatement for each fiscal year in which there is a dispute. An application cannot be filed on taxes from previous years.

2. What are the reasons for filing an abatement?

Abatements are filed when the property owner believes that the property has a disproportionate assessment, an improper classification, is statutorily exempt or overvalued. The majority of abatements are filed when a property owner disputes the assessed value (overvalued).

View reasons for abatement.

3. When can I file for an abatement?

An application for abatement must be filed in writing on an approved abatement application form which must be filed with the Board of Assessors within 30 days after the mailing of the first actual tax bill of the fiscal year (MGL 59:59). The deadline date is clearly indicated on the tax bill.

Please note: You are appealing your assessment, not your taxes. Therefore, you must pay your taxes pending your appeal.

4. What is the process after I file an abatement?

The Board of Assessors will review your property record card, compare it to sales of similar property and analyze your street and your neighborhood to determine whether or not to grant an abatement. The Assessors may also request written information that is relevant to the valuation of the property. To preserve your right to appeal an abatement decision, you must provide all information requested by the Board of Assessors. Failure to respond to an information request within 30 days of the request will result in a denial of the application and may bar an appeal to the Appellate Tax Board.

next steps in the abatement filing process.

5. What happens when the abatement application is approved?

You will receive a notice indicating the amount of the abatement and the adjusted property value. Your abatement will normally be credited toward your spring tax bill.

6. Can I appeal the decision if my abatement application is denied?

If the assessors do not grant the desired abatement, the taxpayer has the right to appeal to the State's Appellate Tax Board (ATB) within 3 months of the date on which the Board of Assessors made its decision. You should call the ATB for an application. Your hearing, however, may not occur for a year or so.

Applications and information are available from:
Appellate Tax Board
100 Cambridge Street
Boston, MA 02114
Phone: 617-727-3100

7. What does the Appellate Tax Board do?

The Appellate Tax Board's (ATB) function is to hear evidence as to whether or not the property at issue is appraised at its fair value. The ATB cannot change your assessed value for any other reason, such as inability to pay.

8. How do I prove my case before the ATB?

In order to receive a reduction in the assessed value before the Appellate Tax Board (ATB), the property owner must prove that the actual market value of the property is less than the assessed value. A petitioner's presentation must be based upon hard facts and details, not generalities.

Please note: The ATB has no jurisdiction or control over taxes or tax rates.

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City Clerk

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1. How may I obtain a copy of a birth, marriage or a death certificate?

1)  In person at the City Clerk’s Office, 17 Springfield Street, Chicopee, MA.

 2)  By mailing a completed certificate of application, with a check or money order for $10.00 per certified copy requested, and a stamped, self-addressed, business-sized envelope to the City Clerk’s Office, 17 Springfield Street, Chicopee, M 01013. 

 3)  Online via our Online Bill Pay Center. There is a small fee to pay directly from your checking account. Please note that a convenience fee will be charged for credit card payments.

Public Records Disclosure: Except for vital records that are restricted by law, vital records are a public record in Massachusetts. 

applications

2. What is the procedure for obtaining a Marriage License?

To obtain a marriage license in Chicopee, both parties must come into the City Clerk’s Office to apply. Due to time requirements involved applications for marriage intentions are accepted up to 4:00 PM. There is a three day waiting period and a twenty-five dollar filing fee. The three day waiting period includes weekends and holidays. You may apply for a marriage license in any city or town in Massachusetts, however, the marriage record will only be on file in the city or town where the license was obtained. Once the marriage license is returned to our office, and recorded, certified copies may be obtained at a cost of $10.00 each. Blood tests are no longer required. Both parties must be not less than 18 years of age. Per the Commonwealth of Massachusetts, proof of identification shall be presented with any of the following documents; (1) an original or certified copy of a record of birth; (2) an original or certified copy of a baptismal record; (3) a passport; (4) a life insurance policy; (5) an employment certificate; (6) a school record; (7) an immigration record; (8) a naturalization record; or (9) a court record. The clerk or registrar shall not accept documentary evidence of a lower grade unless the clerk or registrar is satisfied that evidence of a higher grade is not readily procurable. All documents are signed under the Pains and Penalties of Perjury. If you have any further questions, please feel free to contact the City Clerk’s Office. 

 

3. How do I register my new puppy/dog?

In Massachusetts, you need is a rabies certificate to register your puppy/dog. Once you receive this certificate from your veterinarian, you have 30 days from the date of vaccination, to come into the office and license your dog. If your new dog isn’t spayed or neutered the license fee is $5.00 if under 1 year of age. Once your puppy/dog is spayed or neutered the license fee is $5.00, with the spaying/neutering certificate, if not spayed or neutered the fee is $25.00. It is important to license your dog for a few reasons; * After April 30th, if not licensed, late fees begin to accumulate. * Without a license your dog could end up in the pound! * It’s the Law. If we are not in receipt of a rabies vaccination for your animal it is a violation of MGL Chapter 140, Section 137 registration and licenses. This means a complaint can be filed against those not in compliance in Chicopee District Court. * If your dog is lost, a license can help get your pooch home! To license your new puppy/dog through the mail, please use this

application.

4. What is a business certificate and how do I file a business certificate?

In order to regulate trade, Massachusetts General Laws Chapter 110, Section 5 requires any person conducting a business, whether individually or as a partnership, under any title other than the real name of the person conducting the business to file a business certificate with the City Clerk. These certificates are often referred to as a “doing business as” certificate. For example, if you are Jane Smith, selling books as a sole proprietor, a partnership, or a corporation, and you are using Books Galore as a business name, you are required to have a business certificate on file with the City Clerk, unless the business is incorporated by the Commonwealth of Massachusetts.

In order to file a business certificate with the City of Chicopee, you first must check with the Building Department to see if your location needs a certificate of occupancy or if the certificate of occupancy needs to be updated. The number you can reach them at is 413-594-1440.
Business certificates are valid for four years from the date of issuance, and there is a filing fee of $25.00. The business certificate should be posted in the place of business and be furnished upon request by any person who has purchased goods or services from such business.
You must modify your existing certificate of any business changes or file a Discontinuance form with the City Clerk if your business ceases to operate, please contact the City Clerk’s Office for the procedure.

5. How may I receive a Federal Tax ID?

You may apply for a Federal Tax ID by contacting the US Federal Internal Revenue Service at 1-800-829-1040 or by visiting their website.

6. How may I obtain a State Sales Tax Number?

You may also apply online; for a State Sales Tax number by contacting the MA State Department of Revenue at 1-800-392-6089 or by visiting their
wesbite.

7. Do I need a Tag Sale/Yard Sale Permit in Chicopee?

No, however the City of Chicopee has an ordinance pertaining to the regulation of Tag Sales.

This ordinance is available on our website or a paper copy is available in the City Clerk’s Office; if you would like to review Chapter 244 Tag Sales/Yard Sales ordinance online please click
here.

8. Can I buy my fishing and hunting license at the City Clerk’s Office?

Hunting and Fishing licenses are now sold directly from the Division of Marine Fisheries. You may call the Division of Marine Fisheries help desk at 1-888-773-8450 with questions or you can purchase them on their website by clicking here.

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Engineering

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1. Do I need a permit?

A Street Occupancy Permit is required to perform construction work within or to occupy the City of Chicopee's Right-of-Way. Examples, Driveway installation/widening, sewer installation/replacement, placing a dumpster in the road, installing a permanent fixture, road closures, etc

2. Is there a Permit Fee?

No. There is no fee to apply and receive a Street Occupancy Permit.

3. What is the Public Right-of-Way?

The Public Right-of-Way includes the street, tree belt, and sidewalks. The Right-of-Way allows access to private property, and serves as a corridor for public utilities. Property owners are responsible for maintaining the sidewalks and the roadway shoulder (tree/green belt). The Right-of-Way varies from street to street.

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Excise Bill Abatement

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1. Who should file excise tax abatement?

Abatements should be filed for the following reasons: vehicle overvaluation; vehicle is stolen; sale of vehicle with proof of cancellation of registration; transfer of license plates to another vehicle with proof of transfer; owner moved, registered vehicle in another state, cancelled registration in Massachusetts; or subsequent registration of the same vehicle in the same year by the same person.

2. When should I file an excise abatement application?

Application for abatement or refund must be filed with the Board of Assessors in writing on an approved form on or before December 31 of the year following the year that the excise is assessed.

3. Where can I get an application for abatement of motor vehicle?

You may get an "Application for Abatement of Motor Vehicle," State Tax Form 126 from the Assessors' Office or by visiting the Massachusetts Department of Revenue's website.

4. Should I pay the excise before filing an abatement application?

It is not necessary to pay the excise bill before filing abatement. However, an owner risks incurring late fees and penalties if an abatement is not granted or if the abatement is not processed before the excise due date.

5. What if the excise abatement is denied?

If the application for abatement is denied at the local level or if a decision is not made within three months of filing, the denial can be appealed to the State Appellate Tax Board. No abatement can reduce a tax to less than $5 and no abatement less than $5 will be granted.

6. What if I move to another Massachusetts community?

If a motor vehicle owner moves to another Massachusetts' community and has not paid an excise tax for the current year, they should immediately notify the assessors of their new address. The owner must pay the excise to the city or town in which they live on January 1.

7. What if I move to another state?

If a motor vehicle owner moves out of Massachusetts and registers their vehicle in another state and cancels their Massachusetts registration or does not renew their Massachusetts registration, they can file an application for the portion of the year after the registration was cancelled. It is necessary for the person who moved out of state to cancel the registration in Massachusetts and obtain a plate return receipt.

8. What if I sell my vehicle?

If an excise bill is received for a vehicle or trailer which has been sold, the seller must return the plate(s) to the registry of Motor Vehicles, and get a plate return receipt. You must then file an abatement application along with the plate return receipt.

9. What if I transfer my plates to another vehicle?

In order to receive an abatement of a motor vehicle excise when the plates have been transferred to another vehicle, the taxpayer must now establish that a transfer has occurred by sale, trade, or otherwise, and the certificate of plates has been transferred to another vehicle.

10. What if my vehicle is traded?

The abatement application for a vehicle, which was traded, must be filed along with a copy of the registration for the new vehicle. The registration contains the date of transfer. The bill on the trade-in vehicle is prorated back to the last day of the month prior to the one in which the vehicle's registration was cancelled. The excise bill on the new vehicle will be prorated as of the beginning of the month in which the vehicle was registered.

11. What if my vehicle is stolen?

If the vehicle is stolen and not recovered within 30 days, the owner will be entitled to abatement, if the theft of the vehicle was reported to the local police within 48 hours of discovery of the theft. After 30 days, the owner must surrender the certificate of registration and obtain a certificate from the Registry of Motor Vehicles. This certificate and the local police report of the theft should be presented to the board of Assessors for abatement. The board will adjust the bill and grant abatement for the remaining portion of the year. If the motor vehicle is subsequently recovered and re-registered, another excise bill will be issued for the remainder of the year.

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Fire

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1. Is it ok to have a fire pit in your backyard?

There is no open burning in the City of Chicopee. This is determined by the Department of Fire Services.

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HR

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1. When is Training?

Today

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License Commission

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1. How old do you have to be to tend bar?

18 years old to handle alcohol.

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Motor Vehicle Excise

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1. Who prepares the excise bill?

The Registry of Motor Vehicles prepares excise bills. They are sent to the city Assessors who commit them to the local tax collectors for distribution and payment. Cities and towns may also prepare their own bills based on excise data sent by the Registry.

2. How is the excise value of the motor vehicle determined?

The excise tax law (Massachusetts General Law Chapter 60A, Section 1) establishes its own formula for valuation for state tax purposes whereby only the manufacturer's list price and the age of the motor vehicle are considered. Different sources provide the valuation figures depending upon whether the motor vehicle is an automobile, a truck, a motorcycle, or a trailer.

View a formual for determining the excise value.

3. How is the excise bill calculated?

Here is the formula:

Value of Motor Vehicle ÷ $1000 x $25 = Excise Amount

4. How do I change the mailing address on my excise bill?

To change the mail address for a motor vehicle excise, go to the Registry of Motor Vehicle website at mass.gov

online.

5. Is anyone exempt from paying the excise tax?

An excise exemption is granted to vehicles owned and registered by: the Commonwealth of Massachusetts or political subdivision (such as city or town), charitable corporation or trust; religious corporation, lessor of vehicles to charitable corporations, possessors of special plates, handicapped veterans, handicapped non-veterans, former prisoners of war or their surviving spouses and non-domiciliary serviceman.

6. What is the non-resident serviceman's exemption?

A court ruling provides that if a person, by assignment of orders, is stationed in Massachusetts, and registers a motor vehicle, then that person must provide a letter from their commanding officer or personnel officer. The letter must state that they are here because of assignment and that their legal domicile is a state other than Massachusetts.

7. What is the ruling on leased vehicles?

Massachusetts General Laws Chapter 60A, Section 1, provides for an exemption on vehicles leased for a full calendar year by a charitable or religious organization whose personal property is exempt under Chapter 59, Section 5, Clause 3 and 10.

View Massachusetts General Laws online.

8. Who collects the excise tax?

The tax collector is responsible for collecting the motor vehicle and trailer excise. Collectors may appoint deputy tax collectors to assist them in the collection of delinquent accounts.

9. When is the excise payment due?

Payment of the motor vehicle excise is due 30 days from the date the excise bill is issued.

10. What if I don't receive my excise bill?

According to Massachusetts General Law Chapter 60A, Section 2, "Failure to receive notice shall not affect the validity of the excise". A person who does not receive a bill is still liable for the excise plus any interest charges accrued.

It is very important to keep the Registry of Motor Vehicles, the assessors, and the Post Office informed of your current name and address so that the excise bill can be delivered promptly.

View MGL Chapter 60A, Section 2.

11. What happens if the excise bill is not paid?

If the excise bill is not paid within 30 days from the issue date, the tax collector will send a demand, with a fee for $15. In addition, interest will accrue on the overdue bill at an annual rate of 12% from the day after the due date.

If the demand is not answered within 14 days, the collector may issue a warrant to the deputy tax collector that carries an additional $10 fee. The deputy collector issues a warrant at a cost of $12.

If there is still no response, a final warrant, called a service warrant, will be delivered to the taxpayer at their residence or workplace, at a fee of $17. All interest and penalties should be clearly stated on the bill.

12. How does an unpaid excise bill affect my registration and drivers licence?

According to the Supreme Judicial Court ruling in April 1996, cities and towns must issue a final notice to the taxpayer stating that they plan to ask the Registrar of Motor Vehicles to prohibit renewal of the registration until the excise bill is settled. The registrar may then prevent renewal of the vehicle registration along with the owner's driver's license until receiving notice that the bill has been paid.

13. What should I do if my registration is not renewed due to an unpaid excise bill?

If a taxpayer is in this situation and has been refused renewal of their registration or license, they may remedy the matter by making full payment on the bill, including all the fees and penalties which will include a $20 release fee. Once the bill has been paid, the city will give the motorist a receipt to show the Registry of Motor vehicles as proof of payment. At this point, they can re-register the vehicle.

14. What happens to the excise if I buy a car in the middle of the year?

Excise bills are prorated on a monthly basis. If a motor vehicle is registered after the beginning of any calendar year, no excise will be imposed for those months. If a vehicle is registered for any part of a month, the excise will be due for the full month. The annual excise due on a car registered after January 1 will be reduced, by 1/12 of the full year's excise for every month prior to the one in which the vehicle was registered.

15. My car is old and in poor condition. Why is my excise so high?

Owners of vehicles older than 5 years should have a fixed excise tax bill for succeeding years of ownership. However, no excise bill shall be less than $5.

16. I purchased a used car at very low price. Why is the excise value so high?

Present market value, price paid, or conditions are not considered for excise tax purposes.

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Personal Property

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1. To whom is the tax assessed?

The owner of the property as of January 1 before the fiscal year begins is generally the person assessed the tax. In the case of machinery or tangible personal property leased for profit, the tax may also be assessed to the person in possession. Personal property of a deceased person may be assessed to the estate or executor. Jointly owned property may be assessed to one or more of the owners. Partnership property is assessed in the partnership name. See Massachusetts General Law Chapter 59, Section 18.

2. Who is required to file a personal property report known as the form of list?

Any individuals, partnerships, associations, trusts and corporations that own or hold tangible personal property on January 1 preceding the fiscal year, must file a form of list (State Tax Form 2).

The owner must identify and describe the property, including make and year of manufacture, and further provide the purchase price or original cost and year of purchase. The owner does not have to include an estimate of value.

The list of property is filed under oath.

3. When should I file the form of list?

A form of list must be filed with the Assessors Office on or before March 1 every year. A postcard with a reminder is mailed to existing businesses from the prior year. An assessor will reach out to new businesses in person, by phone or by mail. Notices are placed in city hall.

newsletter.

4. Where can I get the form of list?

The form of list, State Tax Form 128, is available in the Assessor's Office or online at the Department of Revenue website (PDF).

5. What do the assessors do with the form of list?

The information contained in the form of list is used by the assessors to determine the taxable or exempt status of personal property and, if taxable, its fair market value. The assessors may request further information about the personal property in writing, or may inspect the business in person.

6. What happens if I don't file a form of list?

In the absence of a return, an estimate will be made and taxes assessed will be based upon the estimate. Failure to submit the form of list, or late filing, does not relieve the assessors from the duty to assess the tax, and could result in denial of any appeal by the applicant under Massachusetts General Laws Chapter 59, Section 51.

7. Is the form of list a public document?

The forms of list are confidential and therefore not available to the public for inspection under the public record law. They cannot be disclosed to anyone except persons who need to see the information to perform necessary duties in the Assessors' Office and the Department of Revenue for the purpose of administering the tax laws.

8. What is meant by type of ownership?

Generally, businesses fall in to one of the following categories: individuals, partnerships, associations or trusts; business corporations; or manufacturing corporations.

9. How does the type of ownership affect the form of list?

Type of ownership affects which items will be taxed locally. Most corporations pay a corporate excise tax to the Commonwealth of Massachusetts on their furniture, fixtures and inventory so they are exempt from paying a personal property tax locally on these items. Machinery, however, is still taxed by the local municipality.

10. What method is used to value the personal property?

Like real estate, all personal property must be assessed at fair cash value. Generally, personal property is usually valued by the cost method, taking into account quality, age and condition.

Massachusetts prescribes no specific depreciation tables, either by statute or regulation. Property in use is considered to have some residual value, even if it has exceeded its useful life. The exact amount of depreciation and residual value is dependent on the specifics of the property and its use.

11. Is machinery taxable?

Refrigeration, air conditioning, laundry, dry cleaning, and machinery used in administrative functions are considered exempt for corporations and manufacturing corporations. If machinery is used to provide entertainment, a service or produce a product for sale, it is taxable. Machines that are used specifically and primarily for accounting or administrative functions are not taxable.

12. What is considered machinery for personal property purposes?

Machinery is generally a mechanical device with independent moving parts or electric components designed to perform a specific function.

Examples established by case law include air-conditioners, refrigerators, electric generators, pumps, calculators, etc. Machinery does not include simple tools or equipment, furniture, shelving, and other non-motorized hand tools.

13. What is machinery "used in the conduct of business?"

Machinery used to sell goods is exempt, such as candy vending machines, but machinery used to provide service such as video game machines are taxable.

Accounting and administrative functions are those that provide in-house record keeping functions such as copiers, computers, and fax machines that are used in the company's internal functions. If machinery is used to provide a service for a fee, it will be taxable.

14. What is manufacturing?

Manufacturing is not defined in the Massachusetts General Laws, but has been described as a process that transforms raw or finished materials by hand or machinery, and through human skill and knowledge, into something possessing a new nature and adapted to a new use.

In order for a manufacturer to be so classified, the manufacturing must occur in Massachusetts and be a substantial part of its business.

15. How does a corporation become classified as a manufacturer?

For property tax purposes, a corporation that is engaged in manufacturing must apply to and be classified as a manufacturer by the Commissioner of Revenue in order to receive the manufacturing corporation exemptions.

Application for classification as a manufacturer must be made on or before January 31 in order to be classified as of January 1 prior, the fiscal year assessment date.

16. Is any personal property exempt?

"Tools of trade" of a plumber, carpenter, auto mechanic and other trade professionals are exempt from personal property tax (e.g. small tools that can fit in a toolbox).

Tools of other professions are, however, taxable. These include the equipment and machinery used in the conduct of business (e.g. dentist's drills, x-ray machines, typewriters, etc.) Computers are also subject to personal property tax unless a corporation uses them for administrative purposes.

Intangible personal property is specifically exempt from personal property tax. It includes stocks, bonds, cash, mortgages, and others evidence of ownership of property rights.

17. Is there an abatement process for personal property?

If a taxpayer feels that the property tax should not have been assessed or if the amount of the assessment is too high due to an error, an application for abatement can be made. If no form of list was filed for the fiscal year, the assessors cannot grant abatement for overvaluation of personal property that year. If the form of list is not filed on time the assessors can grant an abatement only if the taxpayer shows a reasonable excuse for the delay, or unless the tax assessed is more than 150% of the amount that would have been assessed if the list had been filed timely. In that case, only the amount over the 150% of the correct value can be abated.

For more information, view Massachusetts General Laws Chapter 59, Section 61.

18. I bought my business equipment at a yard sale. Isn't the taxable value the price I paid for it?

Items purchased second-hand are not necessarily valued at the sale price. Cost is not value. Personal property is valued taking into account quality, age and condition.

19. The stereo system at my shop is mine from home. Is it taxable personal property?

Yes. It is being used by the business so one must conclude that it is part of the business.

20. The power tools I use in my shop are owned by the building owner. Why am I being taxed for them?

The tools are being used by your business so one must conclude that they are part of your business. It is not the city's responsibility to allocate the tax to the building owner for you.

21. The coffee machine in my store is leased. Should I be taxed?

Leased equipment is not taxed to the lessee, not to the store owner. The lease agreement should clarify the taxing issue.

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Planning

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1. Where do I find my property's zoning?

Zoning information is now available digitally through the City website. Please visit the GIS section of the Planning Department webpage to view the data and/or create your own custom map. Also available on the Planning Department webpage is the link to the City Zoning Ordinances, which provides detailed descriptions of each zoning category with the minimum zoning requirements for each. If you have any further zoning related questions please feel free to contact the Building Commissioner or the Planning Department at any time.

2. Where do I apply for a Special Permit or a Zone Change?

Special permits and Zone Changes applications can be obtained through the City Council Office. Click here to go to City Council

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Property Tax Exemptions

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1. Who can apply for exemption?

A taxpayer may file an application if they meet all qualifications for a personal exemption as of July 1. You may also apply if you are the administrator or executor of the estate of a person who qualified for a personal exemption as of July 1.

2. When can I file for exemption?

The Board of Assessors accepts exemption applications beginning in July. The deadline for all exemptions is April 1st of the following calendar year.

3. Can I apply for more than 1 exemption?

Generally, an applicant can receive only 1 exemption.

4. Can a husband and wife each receive the same exemption?

Generally, no. However, the Supreme Judicial Court has ruled that where two or more persons own and occupy the same domicile, if there is qualification under different exemption clauses, each owner would be entitled to his or her exemption. One should confirm their particular circumstance with the Assessor's Office.

5. I missed the exemption filing deadline. Can I still apply?

No. The deadline cannot be extended or waived by the assessors for any reason. If your application is not timely filed, you lose all rights to an exemption and the assessors cannot by law grant you one. An application is filed when received by the assessors.

6. I received an exemption last year. Must I reapply each year?

Yes. Each applicant must apply and qualify each year. The assessors will mail a renewal application in July. If, for any reason, you don't receive your application, you may stop by the Assessor's Office or you may call for another application.

Contact the Assessor's Office.

7. Do I need special documents to qualify for exemption?

Each exemption clause has its own set of requirements. You may be asked to provide documents such as your birth certificate, discharge papers from the armed services, a certificate from the Commission on Blindness, a death certificate and others to establish your eligibility. The assessors will advise you at the time of application.

8. I was denied an exemption. Why?

Filing an Application does not guarantee that one will receive aid. The statutory requirements of each exemption must be met to qualify.

9. Must I pay my taxes if I'm expecting to get an exemption?

Yes. Filing an exemption application does not stay the payment of your taxes. Failure to pay taxes may subject you to interest charges and collection action. You should pay the tax bill. If an exemption is granted and you have already paid the entire year's tax as exempted, you will receive a refund of any overpayment.

10. Which assets must I declare?

When declaring assets, stocks, bonds, certificates of deposit, bank accounts, etc., must be declared. If the person has a joint bank account with another person, the total money in the account must be declared since either joint owner has access to all of the money in the account.

11. I transferred my property to my children but retained a life estate. Am I still eligible for the elderly exemption?

A life tenant who meets all statutory requirements is eligible for an elderly exemption. The Supreme Judicial Court has ruled that a life tenant has sufficient interest in the property to meet the ownership requirement. Further, the property taxes are to be assessed to the owner of the life estate under Massachusetts General Law (MGL) Chapter 59, Section 11 of the General Laws.

View MGL Chapter 59, Section 11.

12. Does a trust agreement affect my application for exemption?

When property is held in trust, legal title is separated from the beneficial or equitable interest. The person in whom legal title is vested, and to whom the property is ordinarily assessed, is the trustee. The holder of the right to enjoy the property is the beneficiary. Furthermore, the Supreme Judicial Court has ruled that the taxpayer, by placing their property in trust, voluntarily chooses to separate legal title and beneficial ownership. If you have retained full ownership, naming yourself as trustee and beneficiary, or by retaining a life estate,  you may be eligible for an exemption.

13. I received a surviving spouse exemption for many years. I am now remarried. Do I still qualify for the exemption?

No. A person who remarries loses their status as a surviving spouse for purposes of property tax law.

14. My spouse died eight years ago. I did not qualify for an exemption because my assets were too high. My financial picture is much different now. Can I apply for Exemption during the next application

Yes. One must apply for their exemption annually. The information is updated each year as the qualifying data for an applicant may change.

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Property Value

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1. How is my property valued?

Valuation is based on "full and fair cash value," the amount a willing buyer would pay a willing seller on the open market. Assessors first inspect the property to record specific features of the land and buildings that contribute to its value. Size, type, quality of construction, number of bedrooms, baths, fireplaces, type of heating system are all examples of the data collected and listed on the individual property record cards.

Using these facts, the assessors determine the value of property by choosing the assessing methodology that most accurately reflects the real estate marketplace. The 3 methods of appraisal are described in detail on the following page:

How Property is Valued

2. What happens to the value if I improve or repair my property?

Generally, improvements that increase the market value of a property will increase the assessed value. Typical improvements include the addition of a room or garage, central air conditioning, fireplaces, in-ground pools and decks. Questions regarding a particular improvement should be directed to the assessors.

Normal maintenance helps to retain your market value. General repairs will not affect the assessment.

Contact the assessors.

3. I did my own construction work to save money. Why did the assessed value go up as high as if I hired a contractor? Why doesn't the new value reflect the actual cost of the work?

The assessment is based on "fair market value." Whether you did your own construction work or hired a contractor, the end value is the same. An additional improvement to the existing structure adds what is called "contributory value."

The value is not based on the cost to improve it, but on the value it contributes to the overall worth of the property.

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Revaluation

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1. What is a revaluation?

A revaluation is an update of all assessment of real and personal property in the city through sales analysis and data collection. The revaluation equalizes the values of all the properties for the purpose of a fair distribution of the tax burden.

2. Is a revaluation necessary?

All municipalities are required to conduct a triennial (every three years) revaluation of all real and personal property in accordance with Massachusetts General Law Chapter 40, Section 56. The Massachusetts Department of Revenue (DOR) mandates the revaluation so that all properties are listed at current market value and contribute an equitable portion of the total tax burden.

Massachusetts General Law Chapter 40, Section 56

3. What is the role of the Department of Revenue in the revaluation process?

The assessment roll as established by the assessors is audited by the State Department of Revenue (DOR) with respect to whether the assessed values reflect values at the current market rates. The same roll is also audited to ensure that there is equity in the values established (i.e. like properties similarly valued). If the assessment roll is not approved (or certified) by the Department of Revenue, then the city cannot proceed in setting its tax rate.

4. What is fair market value?

Fair market value is determined by the activity in the real estate market and general economy. The best indicator of fair market value is market activity. It is the price most people would pay for the property in its present condition.

The assessors do what you would do to determine the value of your property. They research and analyze the recent sales in any particular area or neighborhood. Important factors are location, age condition, style, size, quality of construction, zoning, etc.

5. What period of time is used for the revaluation?

The valuation of your property is based on an analysis of the market for the full calendar year prior to the revaluation project. The months preceding and following the full calendar year are also included in the analysis process. The revaluation for fiscal year 2010 (July 1, 2009 - June 30, 2010) will be based on the qualified sales of 2008.

6. Are the assessed values adjusted between revaluation years?

The assessed values are reviewed each year based on sales.

7. Will the assessors inspect the interior of all the houses?

The law requires that the property be valued from an actual viewing or from the best information available. It is not necessary to view the interior of every house, every year. Therefore, the Assessors (or their representatives) perform periodic interior inspections. They also attempt to review the interior of a house when a building permit has been granted, when the house is sold, or when an abatement application has been filed.

If we are unable to enter your property, we still review your assessment based on the existing records and sales of property similar to yours.

8. How do I know if my assessment is fair?

Compare your property to similar properties that sold in the previous year. Your assessed value should be in line with the sale prices.

Remember, very few properties are exactly the same. The values should be comparable but not necessarily the same.

9. What if I do not agree with my assessment?

If you feel that the assessed value is incorrect or you feel that you have evidence that the value exceeds the actual fair market value of your property, you have the formal right to appeal by means of the abatement process.

10. Are my taxes increased by a revaluation or an interim year adjustment?

A revaluation or an interim year adjustment may result in an increase or decrease in your assessment. And, that new assessment is applied to the tax rate.

Not all values will change at the same rate. Sales analysis will show that some neighborhoods and property types have increased or decreased in value while others may have remained the same. The purpose of the revaluation is to make sure that the assessed values reflect the changes that have occurred in the market.

Please note: The assessors do not control property values. The rise and fall of the real estate market determines property value.

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Tax Bill & Cycle

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1. Why would the former owners' name be on my tax bill?

This is confusing to new owners. Massachusetts General Laws Chapter 59, Section 11 states: "Taxes on real estate shall be assessed ... to the person who is the owner on January 1."

The tax bill will have the January 1 owners name for the next fiscal year. The name of the new owner will then replace the old owner's name.

If the tax is assessed in the name of the previous owner, the new owner is still responsible for all taxes on the property. The new owner should pay the bill even though the previous owner's name appears on the bill.

2. Why does it take so long to change the owner's name on the tax bills?

Massachusetts law provides for a uniform assessment date of January 1 for each tax year. The January 1, 2009, assessment date establishes ownership, condition, and occupancy of each parcel. If your property was purchased, sold, subdivided, or renovated after January 1, 2009, these changes will be reflected in the Fiscal Year 2011 fall bill.

3. What should I do if my bank escrows my taxes?

If the city mailed the tax bill to your bank or mortgage company, you could miss out on important information such as the assessed value. If you wish to appeal your value, there is only a very small window of time to do so. The deadline date for filing abatement is clearly printed on the tax bill.

The assessors' computer system can accommodate only one mailing address.

Both the assessors and the tax collector recommend that the tax bill go to your usual mailing address as most large banks and mortgage companies receive an electronic list from the tax collector. You can verify your tax payment by calling the Tax Collector's office to verify that the tax payment has been made on your behalf.

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Tax Classification

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1. What are the different property classes?

The property classes are residential properties, open space, commercial properties, industrial properties and personal property.

2. What is residential property?

Residential properties may be of 3 types: owner-occupied and primary residence of the taxpayer; non-owner occupied, including rental single family, rental portions of multi-family dwellings, and apartment complexes; and vacant, residential-zoned land.

3. What is open space?

Open space is land that is in its natural condition and is not held for the production of income.

4. What is commercial property?

Commercial properties include stores, office buildings, and all vacant land classified as forestland, farmland, and recreational land.

5. What is industrial property?

Industrial land and buildings include those in which manufacturing takes place, and those utility companies, such as Northeast Utilities.

6. What is personal property?

The personal property class contains all taxable personal property of individuals, partnerships, associations, and certain corporations.

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Water Department

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1. Why is my water dirty?

Sometimes materials at the bottom of our water pipes get stirred up. This can be due to a water main break, when a fire hydrant is open, during maintenance work, or due to your own internal plumbing. The most efficient way to eliminate this problem is to briefly run cold water through a faucet, bathtubs being the best choice. Do not use hot water as the dirty water will be sucked into your hot-water heater and could possibly damage it. Also, do not run your laundry machine when you have dirty water, as this can discolor your clothing.

If your water does not clear up after several minutes, please call the Chicopee Water Department at 413-594-3420.

2. Why is my water cloudy?

Cloudy water is just water full of air bubbles. The air is completely harmless and is naturally formed. Though we have plenty of appurtenances in our system that discharge air out of our mains, pockets or bubbles of air remain. In fact, if you let your glass of water sit for a few minutes you will see the air settle out of the glass. This cloudy water can ultimately be resolved by briefly running your water through a faucet or bathtub.

If your water does not clear up after several minutes, please call the Chicopee Water Department at 413-594-3420.

3. Is there fluoride in the water?

No, Chicopee's drinking water comes from the Quabbin Reservoir in Belchertown and travels approximately 13 miles down the Chicopee Valley Aqueduct before it meets up with the Chicopee Water Treatment Plant on Burnette Road. At the plant, the water is treated, but at no point is fluoride added to our drinking water.

4. Why is my bill so high?

Water usage can vary greatly throughout the year, with the summer months having much greater usage. However, if you believe you have a higher-than-normal water bill, please check your home for leaks. Please check your sprinkler system, faucets, and toilets for possible leaks. Also, if your bill was previously estimated, it may have been estimated at a usage that was lower than the actual usage.

This will result in a higher bill. The homeowner is responsible for the payment of all water which runs through the water meter, so if the leak is after the water meter, the leaked-out water must still be paid for by the homeowner. Please call the Chicopee Water Department at 413-594-3420 if you have any questions regarding your water bill.

5. Where is my water meter?

Your water meter is located inside of your home (usually in the basement or utility closet) where your water service enters your house. The homeowner is charged for all water which runs through this meter.

Note, some citizens have a remote reader attached to the side of their home. Your water meter is not the remote reader on the side of your house. The remote reader is wired to the water meter and allows our meter readers an easy digital reading of your usage without having to inconvenience you by requiring access to your home. Once again, the remote reader is not your water meter.

6. How do I read my water meter?

Read your water meter from left to right. It is important to read all of the numbers in order to get an accurate water bill.

7. What is my financial responsibility as a homeowner?

The City Water Distribution System, as maintained by the Chicopee Water Department (CWD), will include all distribution system water mains with all service connections within the City property (streets and right-of-ways) up to the private property line where an in-line valve (curb stop) will be installed. Any pipeline within the property line is deemed the property owner’s responsibility, with the exception of the water meter.

The private property owner may contact a licensed private contractor, whose work is subject to inspection by the CWD, or may contact the CWD to affect regularly scheduled repairs or upgrades with the cost of materials, labor, and any associated fee payable to the CWD. The CWD maintains the right to make immediate repairs as necessary in the event of an emergency.

8. What are those blue marks in the road and in front of my home?

According to State Law, DigSAFE must be called for any type of excavation. DigSAFE is a not-for-profit clearinghouse that notifies participating utility companies of your plan to excavate, and once contacted, they will mark out their corresponding utility. The DigSAFE color for potable water (drinking water) is blue.

The Chicopee Water Department is a non-member utility of DigSAFE. This means you must call the Chicopee Water Department at 413-594-3420 or fax us at 413-594-3461 in order to have your water service marked out. For more information, visit the DigSAFE page.

9. Why is my water shut off?

There are 3 possible reasons your water may be shut off. To learn about this reasons, please visit the Shut Off Water page.